The purpose of this Learnership is to obtain workplace skills and professionalism (Business Etiquette) and to put into practice the theory you have been taught. The majority of Learners are placed in the department that correlates with their qualification. We aim to have clearly defined roles forLearners to ensure that the theoretical understanding gained whilst studying is tested and enhanced through practical application.
Sandvik is an engineering group in tooling, materials technology, mining and construction.
Key performance areas
Be the first point of contact for our customers and provide IT support and service for users of the Sandvik IT environment.
Perform investigation and diagnosis through phone, remote support and mail
Log all calls and emails in the incident handling system
Support users in the use of computer equipment and internal systems by providing necessary training and advice
Resolving incidents/requests
Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements
Logging all relevant tickets with proper categorization and prioritization
Escalating tickets that cannot be solved within in agreed timescales
Closing solved tickets with customer confirmation
Keep open communication with customers
Work according to established processes and instructions
Requirements
Perform investigation and diagnosis through phone, remote support and mail
Log all calls and emails in the incident handling system
Support users in the use of computer equipment and internal systems by providing necessary training and advice
Resolving incidents/requests
Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements
Logging all relevant tickets with proper categorization and prioritization
Escalating tickets that cannot be solved within in agreed timescales
Closing solved tickets with customer confirmation
Keep open communication with customers
Work according to established processes and instructions
Requirements
Matric (Grade 12)
National Diploma/ Degree in IT.
The ability to work efficiently within a team environment and complete duties in an autonomous manner.
Performance oriented and willing to make a positive contribution to team success.
Excellent written and oral communication skills; ability to effectively communicate, liaise with a range of stakeholders
Commitment to excellence and timeliness in internal client service
Positive attitude and willingness to learn
Attention to detail and the ability to work logically, consistently and accurately
Self-motivated
Excellent interpersonal skills
Excellent computer literacy
Must be able to work independently
Deadline driven and ability to work under pressure for long periods.
How to apply for this
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