Key Purpose
Successful candidates will be responsible for investigating and resolving all data queries within the Data Integrity team, and administer all Adhoc projects.
Key Outputs
• Analyze member information and Data
• Maintain daily member information and data
• Be able to reach targets with high quality scores and service levels
• Assist with Data Integrity related projects
• Assist in outbound call centre where necessary
• Assist with testing where necessary
• Identify duplicate entities and merge them
• Maintain daily member information and data
• Be able to reach targets with high quality scores and service levels
• Assist with Data Integrity related projects
• Assist in outbound call centre where necessary
• Assist with testing where necessary
• Identify duplicate entities and merge them
Personal Attributes and Skills
• High attention to detail
• Strong analytical and problem solving skills
• Strong written communication skills
• Good telephonic manner
• Team player
• Ability to work under stress
• Able to take ownership & responsibility for own and team tasks
• Assertive
• Excellent time management / Ability to work towards and manage deadlines and work under pressure
• Ability to communicate clearly, concisely and professionally with all levels of management
• Learning on the fly
• Action orientated
• Compassion
• Ethics and values
• Customer Focus
• Interpersonal Savvy
• Strong analytical and problem solving skills
• Strong written communication skills
• Good telephonic manner
• Team player
• Ability to work under stress
• Able to take ownership & responsibility for own and team tasks
• Assertive
• Excellent time management / Ability to work towards and manage deadlines and work under pressure
• Ability to communicate clearly, concisely and professionally with all levels of management
• Learning on the fly
• Action orientated
• Compassion
• Ethics and values
• Customer Focus
• Interpersonal Savvy
Qualifications & Experience Essential:
Matric
1 Year Discovery customer service call centre experience
1 year paradigm experience
Essential Basic Computer skills, Microsoft Word, Excel, E-mail,
Advantageous:
Understanding of Biographical data.
How to apply for this:
Closing date: 29-03-2017
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