To provide professional and efficient call services in order to optimise client experience for MFC, Division of Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
Manage calls within SLA
Build and maintain great relationships with all Stakeholders
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed
Share knowledge with Team and other Stakeholders
Qualifications
Matric with mathematics
Call Centre or Client Services qualification
Minimum Experience Level
Minimum 1 year experience in a client facing environment
Technical / Professional Knowledge
Microsoft Office
Administrative procedures and systems
Relevant regulatory knowledge
Business writing skills
Governance, Risk and Controls
Behavioural Competencies
Building Customer Loyalty
Communication
Technical/Professional Knowledge and Skills
Managing Work (includes Time Management)
Adaptability
Quality Orientation
How to apply for this:
APPLY HERE
Closing date : 03-04-2017
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