Department of Labour - Service Desk Agent (2 posts)

Reference No: HR 4/17/05/01 HO

Salary: Commencing: R 183 558 per annum 

 Requirements: 

Grade 12 and A+ or N+. 

One year experience in a Call Centre / Service Desk environment. 

Knowledge: 

● Strong comprehension of English Language 

● Microsoft Applications literate 

● Processes and procedures 

● Service Desk environment.

Skills: 

● Strong communication to provide high-quality customer service 

● The ability to listen and ask relevant questions 

● Exceptional written and oral communication 

● Fluent English 

● Analytical 

● Telephone Etiquette 

● IT Skills. 

Duties: 

● Log incidents on IT Service Management (ITSM) system from incoming calls and emails 

● Ensure that all related documentation is attached to the logged incidents and requests 

● Manage call assigning and escalation 

● Follow up and update all user and engineer activity on the logged calls where applicable.

How to apply for this:

Send your Applications: Chief Director: Human Resources Management: Private Bag X 117, Pretoria, 0001 or hand deliver at 215 Francis Baard Street, Laboria House. For Attention: Sub-directorate: Human Resources Operations, Head Office

NOTES

Applications must be submitted on form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. The fully completed and signed form Z83 should be accompanied by a recently updated, comprehensive CV as well as recently certified copies of all qualification(s) including a Senior Certificate and IDdocument [Driver’s license where applicable]. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered. The Department does not accept applications via fax or email. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to shortlisted candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. All shortlisted candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools. Successful candidates will be appointed on a probation period of 12 months. The Department reserves the right not to make any appointment(s) to the above post. The successful candidate will be expected to sign a performance agreement. The Department of Labour is an equal opportunity affirmative action employer. The employment decision shall be informed by the Employment Equity Plan of the Department. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativity in line with the numerical targets as contained in our Employment Equity Plan.

Source : DOL

Enquiries: Ms R Mudau, Tel: (012) 657 7505

CLOSING DATE FOR APPLICATIONS: 29 May 2017 at 16:00