Discovery - Claims Consultant vacancy

Key Purpose 

To process and validate motor claims with clients, brokers and service providers following a client’s claim, including queries and payments.

Key Outputs 

Efficient, timely processing and validating claims and payment within a predetermined turnaround time (TAT)
Accurate, timely administration
Liaise, resolve, provide assistance and feedback in respect of queries from clients, brokers, franchises and service providers
Build and maintain relationships with brokers, franchises and service providers
Adherence to risk and compliance requirements
Operational decisions will be made independently and governed by policy and procedures within predetermined mandate
Claims referrals to assessors and/or loss adjusters
Cost effective claims management within mandate
Teamwork, self-management and alignment with Discovery’s values
Achievement of product knowledge and soft skills targets

Personal Attributes and Skills Personal Attributes:

Resilience – Preserves through adversity and recovers quickly from setbacks
Optimism – motivated by the possibilities of a positive future irrespective of present conditions
Customer focus – build strong customer relationships and delivers customer - centric solutions
Problem solving – finds sustainable solutions to difficult or complex situations using rigorous methods
Situational adaptability – adapts approach and demeanor in real time to match the shifting demands of different situations
Drives results – consistently exceeds goals despite obstacles
Action orientated – takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
Communicates effectively – develops and delivers multi-mode communication that convey a clear understanding of the unique needs of different audiences

Skills:

Telephone Etiquette
Conflict Handling
Communication Skills (verbal and written)
Time Management
Administrative skills
Emotional intelligence

Qualifications & Experience Qualifications:

Matric (Essential)
FAIS – Minimum credits as required - Personal Lines and Commercial (Advantageous)
RE 5 - Representative (Advantageous)
Short term insurance qualification - IISA designation (Advantageous)
Degree or diploma (Advantageous)
Completed learnership short term insurance claims,
e.g. Santam, Hollard, Outsurance, Telesure, Zurich (Advantageous)

Experience:

1 - 3 years Customers service and administration in the short term insurance industry (Essential)

Knowledge:

Short term insurance (Basic to intermediate)
Claims validations (Basic to intermediate)
Proficient in written and spoken English and/or Afrikaans (Intermediate)
MS office (Basic)

How to apply for this:

APPLY HERE

Closing date : 17-05-2017