Nedbank - Service Centre Agent vacancies

Job Purpose

To provide professional and efficient call services in order to optimise client experience for MFC, Division of Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

*Ensure targets are met as agreed.
*Follow Nedbank processes and values such as honesty, integrity, accountability, respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
*Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA)
*Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
*Understand the nature of the client's query by reiterating the key points raised by the client.

Qualifications

*Matric
*A Call Centre qualification will be an advantage

Minimum Experience Level

*Minimum 6 months in a call centre environment


Technical / Professional Knowledge

*Microsoft Office
*Relevant regulatory knowledge
*Business writing skills
*Business principles
*Governance, Risk and Controls

Behavioural Competencies

*Building Customer Loyalty
*Communication
*Technical/Professional Knowledge and Skills
*Managing Work (includes Time Management)
*Adaptability
*Quality Orientation

How to apply for this:

APPLY HERE