takealot.com - Online Shopping Assistant vacancy

We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people to join us. We offer a great working environment and a promise that you won’t be bored as long as you are prepared for hard work and want to be part of building something great.

Your responsibilities will include:

*Deliver timely, accurate and professional customer service.
*Resolve product or service problems by utulising your listening skills to clarify our customer's query; assess any service failure to identify the root-cause and take appropriate action.
*Communicate with our customers via phone, email and chat.
*Utilize a variety of software tools to navigate to a resolution.
*Liaise between internal departments to solve our customer queries.
*Take ownership of our customers and ensure their needs are met in accordance with being Africa’s most customer-centric company.

Qualifications and experience:

*Successfully completed NQF Level 4/Matric/Grade 12
*Preferable Min. 6-12 months customer service experience
*Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.


The Environment:

*takealot.com employees are entrepreneurial and dynamic, smart, customer obsessed, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa
*We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
*We are short on ego and high on output
*We are doers and not only thinkers, it’s all in the execution after all
*We love what we do and what we are creating

How to apply for this:

APPLY HERE