NedBank - Collections Agent vacancies X 7

Job Purpose

To collect and recover on overdue accounts through telephonic collections; written communication or through external collection agencies/attorneys; so as to achieve Nedbanks strategic objectives.

Job Responsibilities

Arrange repayment schedule by evaluating client's financial status.

Build relationships with internal stakeholders through formal and informal information sharing and feedback.

Build and manage relationship with external stakeholders through formal and informal information sharing and feedback. 

Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).

Participate and support corporate social responsibility initiatives for the achievement of business strategy (eg: . training/awareness on digital forensic examination to external parties on pro bono basis).

Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank. 

Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures. 

Follow up on past due accounts by contacting clients as reminder.

Manage work allocation to external collection agencies by monitoring performance and adherence to SLAs and internal compliance requirements.

Monitor cost-to-recovery ratio of external vendors by tracking their recovery processes and litigation. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

Understand and embrace the Nedbank vision and values by demonstrating the values through interaction with team and stakeholders.

Ensure that own contribution and participation contributes to the achievement of team goals.

Create and manage own career through guidance and support of management; department and colleagues.

Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team. 

Manage portfolio by tracking performance and reporting on recovery on monthly basis.Utilise resources within target levels by limiting stationary use and personal telephone/internet/social media use.

Manage quality and quantity of portfolio by checking accuracy and adherence to policies; procedures and standards.

Ensure stakeholder/vendor compliance to guidelines by monitoring milestones against timelines.

Mitigate risk by complying to legislative requirements; policies and procedures.

Identify inefficiencies and shortcomings in processes by identifying areas of improvement based on systems; client and vendor feedback; legislation and industry trends.

Essential Qualifications

Matric / Grade 12 / National Senior Certificate

Type of Exposure

Working with a group and individually to identify alternative solutions to a problem
Capturing data
Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
Checking accuracy of reports and rec
Communicating internally and externally
Drafting reports


Minimum Experience Level

1-3 year experience in credit collection and recovery of which 1 year should preferably have been in a banking/financial environment

Technical / Professional Knowledge

Administrative procedures and systems
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills

Behavioural Competencies

Building Customer Loyalty
Communication
Continuous Learning
Decision Making
Managing Work (includes Time Management)
Quality Orientation

How to apply for this:

APPLY HERE

Closing date: 05-10-2017