Capitec - BSC Agent vacancy

Purpose of the Role 

Join Capitec Bank as a BSC Agent: Card Disputes at our offices in Bellville.
To provide specialised dispute support within the Issuing function.
To provide support to the cardholder network as part of the back office function of Business Support (BSC).
Key requirements include an National Senior Certificate (Grade 12) or National Certificate (Vocational). Capitec Bank is a leading retail bank with over 500 branches distributed throughout South Africa.

Qualifications 

National Senior Certificate (Grade 12) or National Certificate (Vocational)

Experience 

Background in Bankserv, Visa and/or MasterCard dispute processing is desired
Preferred experience in a Financial institution’s Risk Management or related field
It will be a distinct advantage should the applicant have working experience in a Card Charge-back/dispute environment
Experience in Business Administration and/or Data Capturing (accuracy is essential)

Knowledge and skills 

Customer care and service protocol
Financial and administration principles
Working knowledge of Postilion would be an added advantage
Computer literate, with a sound knowledge of Word and Excel

Additional Requirements 

Pro-active and results driven approach to work
Analytical and logical reasoning
Customer service orientation
Numerical and language fluency
Clear criminal and credit record
Communication skills (verbal & written) in English
Business writing
Computer literacy (MS Word, MS Excel, MS Outlook) at … level
Client service orientation
Ability to work independently and as part of a team
Problem solving
Complaint handling
Attention to detail (accuracy)
Ablility to work under pressure
Analytical

How to apply for this:

APPLY HERE

Closing date: 15-12-2017