ABOUT US
MMI Health, an entity of MMI Holdings Limited (MMI), delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
REQUIREMENTS
Matric or Grade 12 equivalent
MS Office proficiency
2-3 years' experience in a call centre or client service environment is essential
Medical Aid administration experience(would be an advantage)
Excellent communication skills (Both written and verbal)
Preferred languages: English and IsiZulu
You will be required to work 6 days a week, i.e. Mondays to Fridays from 08:00 to 17:00 and Saturdays from 08:00 to 13:00. Saturdays work will be based on operational requirements
RESPONSIBILITIES AND WORK OUTPUTS
Ensuring the resolution of client queries and aim to achieve first call resolution
Maintaining the goodwill of the company by upholding the SLA standards
Investigating queries where necessary and provide timeous feedback to the caller
Interpreting the queries and determine the appropriate path of resolution
Escalating queries where necessary to ensure service satisfaction
Accurate logging of information for statistical reporting purposes
How to apply for this:
Closing date: 26-12-2017
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