Dis-Chem Pharmacies requires a Salon Receptionist for their Raslouw salon. You will be responsible for supporting Salon staff with client calls and inquiries in an efficient manner, and to manage the salon diary. Drive retail sales to enhance category profits.
Minimum Requirements...Essential:
Grade 12 / Matric
Up to 1 year’s relevant retail working experience
Computer literate – MS Office
Sound numerical skills
Telephone etiquette
Operate a cash register
Willing and able to work retail hours
Advantageous:
More than one year’s relevant salon and/or salon related working experience
CRM system working knowledge
Job Specification...
Job Description:
Assist clients according to Dis-Chem’s SOPs
Answer incoming calls timeously
Take down client details on all booking confirmations
Ask callers wanting to speak to someone in the store, what the call is related to
Ensure the correct message is taken from caller – repeat the details to the caller for confirmation
Ensure clients, guests and callers received relevant and timeous feedback regarding queries
Inform the relevant therapist or stylist of clients waiting in the reception area
Ensure clients that are waiting, are happy and comfortable by offering them a magazine and/or refreshments
Ensure customer records are kept up to date on the system
Provide clients with advice and product information about the hair care products the salon has to offer
Provide management with daily and correct feedback, regarding calls and walk-in guests
Ensure promotions are adhered to, and drive promotional awareness
Adhere to Dis-Chem operating standards, store layout and planograms
Ensure front shop shelves and products are neatly presented, visible, and have labels with the correct pricing
Report all price discrepancies and damaged stock to management
Keep abreast of new products
Manage restocking of merchandise and supplies, as needed to ensure maximum sale
Ensure merchandising displays are built, faced up, stocked and maintained
Maintain daily upkeep of store and merchandise displays
Ensure items without barcodes are clearly marked
Oversee accurate cash flow
Ensure all line voids and price changes are approved and signed by the manager
Exchange merchandise for customers and accept return goods by customers when authorised to do so
Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
Ensure usage of your code and password is restricted to only you; is safe; and is changed regularly
Be alert, recognise and report suspicious behaviour to management
Address queries regarding store merchandise
Adhere to Dis-Chem’s security policies and procedures
Ensure the use of your code and password is restricted to only you
Ensure all outgoing stock are scanned and paid for
Ensure that that all money is strictly kept safely and securely inside the till
Handle daily takings confidentially, and only discuss with management
Keep all daily takings (cash, vouchers, card slips, line voids and incomplete dockets) inside the drawer until placed in the drop safe
Assist clients with a gown, shampoo, rinse and condition of their hair prior to their haircut
Assist stylist during the service being provided, including all services the salon has to offer
Assist with scheduling client bookings and keeping client records current
Ensure the salon is clean, hygienic and tidy throughout the day
Competencies:
Essential:
Selling skills
Strong command of the English language
Attention to detail
Be a team player, have good customer relations
Trustworthy and honest
Time management
Advantageous:
Retail and beauty salon knowledge
Cashier operations
Bilingual
CRM system working knowledge
Special conditions of employment:
Willing and able to work retail hours, and overtime on short notice
Be able to work long periods that include standing, bending and doing repetitive hand movements
Reliable transport and/or reside in close proximity to the store
South African citizen; or valid work permit
Clear credit and criminal records
Remuneration and benefits:
Market-related salary
Medical aid
Provident fund
Staff account
How to apply for this:
Closing date: 20-01-2018
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