WHAT YOU'RE GOING TO DO
To provide for quick and accurate back office administrative support to MDS Sales to enable the effective and efficient capturing of product applications.
THE WORK YOU NEED TO DELIVER
Deliver positive and seamless customer service during every interaction with the client in a considerate and timely manner.
Maintain a consistent differentiated client experience within a pressurized, fast paced environment.
Compose thoughtful, personalized telephonic and email responses for a variety of client needs.
Maintain active engagement with customers and promptly act on various interaction platforms.
Facilitate enquiries received from relevant stakeholders
Receive and capture new business applications for Annuities and Wealth.
Capture all data accurately on relevant systems according to the agreed upon SLA's.
Set administrative requirements for capturing of information.
Ensure all outstanding requirements are updated on system to enable the quick and accurate completion of the capturing process.
Take responsibility for managing both reputational and financial risk as a result of interactions with both internal and external clients.
Make active contributions to help achieve team goals and successes.
Maintain client confidentiality at all times.
Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
Adhere to Client Centric and Treating Customers Fairly Principles.
Actively improve own performance and drive own development – including to continuously improve knowledge levels for personal growth and improvement.
WHAT COMPETENCIES YOU'LL REQUIRE
Working with and Servicing People: Demonstrating interest in others, working effectively in teams, building team spirit and showing care and consideration for individuals.
Adhering to Principles and Values: Upholding ethics and values, acting with integrity and embracing diversity.
Relating and Networking: Establishing effective relationships with clients and colleagues, networking effectively within and outside of the organisation and relating well to individuals at all levels.
Presenting and Communicating Information: Speaking clearly and fluently, expressing opinions and arguments clearly and convincingly with confidence.
Analysing: Analysing data of a verbal and numerical nature and other sources of information, breaking information down into components, probing for further information and generating workable solutions to problems.
Learning and Researching: Learning new tasks quickly, remembering information and gathering data for effective decision-making.
Delivering Results and Meeting Expectations: Focusing on client needs and satisfaction, setting high standards for quality and quantity and consistently achieving set goals.
Following Instructions and Procedures: Following instructions and procedures, adhering to schedules and demonstrating commitment to the organisation.
Coping with Pressures and Setbacks: Working productively in a stressful environment, controlling emotions in difficult situations and handling criticism effectively.
Achieving Personal Work Goals and Objectives: Accepting and tackling demanding goals, working longer hours when necessary and identifying opportunities for progressing to more challenging roles.
WE'RE LOOKING FOR SOMEONE WITH
Matric with Maths and/or Accounting
2 to 3 years Investment experience
Computer, screen navigation and typing skills at an intermediate level
Proficiency in English in order to provide exceptional quality of service telephonically and electronically.
ADDITIONAL INFORMATION
You are available to work from Monday to Friday at our Head Offices in Lakefield
You are available to work late shifts where needed.
How to apply for this:
Closing date: 21-03-2018
