Telesales Clerk - CFS

Purpose 

The Telesales clerk works as part of a sales team in a contact centre and needs to be able to facilitate inbound and outbound customer calls. During these calls they need to take orders, advise alternatives, communicate problems and up-sell. They operate as a support to field sales representatives by setting appointments or qualifying prospects. An effective telesales clerk builds repeat sales through strong customer relationships by focusing on customers’ wants and needs.

Qualifications 

•Matric

Experience 

• At least 1 years’ experience in Food Services Industry

Knowledge 

• Knowledge in retail and food services

Skills 

• Computer literacy - MS Office, especially Excel
• Problem-Solving Skills
• Good telephone skills
• Good Interpersonal Skills

Job objectives 

1. Calling on new and existing clients to follow up on new and current orders
2. Providing excellent client service through clear and constant communication
3. Managing and building relationships with existing clients
4. Processing of orders
5. Ensuring all orders and deliveries on running smoothly
6. Assisting Sales Representative
7. Following up and generating of lead times
8. General office administration

Competencies Essential

•Deciding and initiating action
•Working with people
•Relating and networking
•Persuading and influencing
•Presenting and communicating information
•Writing and reporting
•Analysing
•Planning and organising
•Delivering results and meeting customer expectations
•Coping with pressures and setbacks

Desirable

•Adhering to principles and values
•Following instructions and procedures
•Adapting and responding to change
•Achieving personal work goals and objectives
•Entrepreneurial and commercial thinking

How to apply for this:


APPLY HERE

Closing date: 22-10-2018