Contact Centre vacancies - Nedbank

Job Purpose

The ability to engage clients is a talent, a talent you can grace Nedbank with. Unsecured Lending business unit is searching for an ambassador with the capability to market sophisticated product offering, to retain and grow our client base. In this role you will be required to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

You will be responsible for:
Delivery and achievement of daily, weekly and monthly sales opportunities by following business unit sales strategy.
Ensuring technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales portfolio
Delivery on agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming
Obtain referrals from existing clients and staff through collaboration
Marketing Personal Loan product to new and existing clients and stakeholders through the identification of client needs
Planning and implementing effective prospecting activities by identifying and responding to business opportunities
Ensuring effective administration and controls by checking securities and complying with FICA & FAIS requirements
Resolving client queries by following business procedure and keeping client informed

Minimum Experience Level

1-2 Years’ experience in sales
0-2 Years’ experience demonstrating great customer service
Have initiated an idea and was implemented both at personal or/and professional level

Essential Qualifications - NQF Level

NQF Level 5 or Higher in a Financial or Banking related field essential
Must have a FAIS Complaint qualification (Min 120 Credits)
Matric / Grade 12 / National Senior Certificate

Type of Exposure

Working with a group and individually to identify alternative solution to a problem
Capturing data
Communicating with a diverse stakeholder
Building and maintaining effective relationships with diverse internal and external stakeholders
Working in a team
Managing conflicts situations

Technical/Professional Knowledge

Microsoft Office
Business principles
Business terms and definitions
Administrative procedure and systems
Relevant regulatory knowledge


Behavioural Competencies

Communication
Collaborating
Customer Focus
Initiating Action
Managing Work
Work Standards

How to apply for this:

APPLY HERE