Contact Centre vacancies - Metropolitan

ROLE PURPOSE

To render a comprehensive telephony and administration client service to policyholders and other internal and external customers

REQUIREMENTS

Matric / Grade 12
Ability to speak and understand one or more of the following languages: Northern Sotho, Southern Sotho, Setswana,Afrikaans
2 years client service call centre experience, dealing with calls and all related admin functions
Understanding of long term insurance industry and In House systems

RESPONSIBILITIES AND WORK OUTPUTS

Handle all incoming contact mediums and all related administration received as a result of the contacts received;
Perform the task to adhere to the pay for performance requirements;
Manage and adhere to established service level agreements;
Develop and maintain productive and collaborative working relationships with peers;
Positively influence and participate in change initiatives.
Investigate client queries within the agreed service level and ensure that client receives timeous feedback;
Escalate client queries to the relevant department or stakeholder
Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services;
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets;
Provide authoritative, expertise and advice to clients and stakeholders;
Build and maintain relationships with clients and internal and external stakeholders ;
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed;
Make recommendations to improve client service and fair treatment of clients within area of responsibility.

COMPETENCIES REQUIRED

Business Acumen
Client/ Stakeholder Commitment
Drive for Results
Leads Change and Innovation
Motivating and Inspiring Team
Collaboration
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness
Growing Talent

How to apply for this:

APPLY HERE

Closing date: 6-03-2019