Dispensary Clinic Receptionist - Dischem

Introduction...

Dis-Chem Pharmacies requires a Dispensary / Clinic Receptionist at our store in Southcoast Mall. You will be required to attend to patients on the phone, coordinate and organize appointments and documentation to facilitate the smooth running of the Dispensary and Clinic and support delivery of quality patient care.

Minimum Requirements...

Essential:
Grade 12 / Matric or Senior Certificate

Advantageous:

N/A

Job Specification...

Monitor and maintain the dispensary equipment, stationery.
Inform patients of Dispensary/Clinic procedures.
Move patients through appoints as scheduled.
Obtain medical reports if required.
Ensure the reception area is clean and maintained to safeguard patients privacy and confidentiality.
Give relevant and accurate information to callers regarding their request, questions or concerns.
Respond to written or email enquiries on various platforms, within a reasonable time.
Take the correct message from the callers.
Transfer calls where necessary.
Provide customers with area codes, work telephone numbers, and other relevant information when requested.
Ensure customers, guest and callers receive relevant feedback, within a good time, regarding queries.
Help patients in distress by responding to emergencies.
Find and provide any information the patient needs as a Dis-Chem customer.
Ensure the visibility of the Benefit Programme signage and/or current promotional signage regarding the Benefit Programme at the reception.
Report any customer discrepancies to management.
Complete daily reports to management.
Maintain all documentation and patient database at the Dispensary/Clinic.

Competencies

Essential:
English – Read, write and speak well
Effective listening skills
Be able to follow and give oral and written instructions
Maintain cooperative working relationships and display sensitivity to and respect for co-workers
Trustworthy and honest
Attention to detail
Time management
Computer Skills – Microsoft Office: Word, Excel, PowerPoint and Outlook

Advantageous:

2nd Additional language

Special conditions of employment:

Needs to work under pressure and reach tight deadlines
South African or valid work permit
MIE, clear criminal and credit
Driver’s license and/or own reliable transport

Remuneration and benefits:

Market related salary
Medical aid
Provident fund
Staff account

How to apply for this:

APPLY HERE

Closing date: 27-03-2019