Call centre(outbound) agent vacancies - Capitec

Purpose of the Role 

This position entails the role of a call center agent that fulfill clients credit needs who applied through various channels. Agents in the area will be required to facilitate loans (credit granting, selling and the payment of loans) to Capitec Banks clients through telephonic consultation, gathering and capturing information. Based on the credit scoring outcome and client satisfaction contractual obligations will be done/declined telephonically by Agents in the area.

Qualifications 

Minimum requirement is National Senior Certificate (Grade 12) or National Certificate (Vocational)
Relevant Tertiary Qualification in a financial field (advantageous)

Experience 

Min:

Telemarketing experience

Call centre experience
Sales experience

Ideal:
Sales/Credit/Fraud environment
Telesales experience advantageous
Computer literacy
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes).

Knowledge and skills 

Ability to speak an African language advantageous
Excellent selling skills
Attention to detail
Some understanding of banking or financial principles and environment
Basic operational and product knowledge
Basic calculations
Willingness to work shifts including weekends, public holidays and at night
Clear criminal and credit record

Additional Requirements 

Working hours:
45 hours per week (month end from 08:00 am to 18:00pm),
Saturday 08:00am-14:00pm every second Saturday or based on operational requirements

How to apply for this:

APPLY HERE

Closing date: 30-05-2019