Call Centre vacancies - Santam

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?

Broker Services South – Bloemfontien region has a position available for a Service Consultant who will be based in Bloemfontein. The Service Consultant will be responsible for inbound/outbound telephonic communication with client base.

The purpose of this position is to provide support to the Relationship and Technical Management function and is responsible for delivering quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base.

What will make you successful in this role?

Principal accountabilities includes but not limited to:
Prepare basic reports and statistics based on risk analysis.
Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions
Address unusual and non-standard customer issues including underwriting and commercial related queries.
Task related decision making within set policies and procedures
Research to assist in addressing non-standard underwriting issues
Create client profiles for identified risks

QUALIFICATIONS AND EXPERIENCE

FAIS credits: 60 credits Commercial Lines and 30 credits Personal Lines
RE 1
At least 2 years within the short term insurance industry essential
At least 1 year Commercial Lines experience
Proficiency in MS office packages is essential

KNOWLEDGE AND SKILLS

Knowledge of Qlikview
Bilingual (Afrikaans and English) would be advantageous
Understanding and knowledge of Santam processes
Understanding of all relevant customer support systems and processes related to all products

Qualification and Experience

Grade 12 with 1 to 2 years related experience.

Knowledge and Skills

Personal Attributes

Communicates effectively - Stage 1
Decision quality - Stage 1
Action orientated - Stage 1
Optimises work processes - Stage 1

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Stage 1
Customer focus - Stage 1
Collaborates - Stage 1
Being resilient - Stage 1
Drives results - Stage 1

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

How to apply for this:

APPLY HERE