Collector(Call centre) vacancies - FNB

Purpose

Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer satisfied

Experience and qualifications

Matric
NQF5 banking diploma (advantage)
English and one other language preferred
1 year collections experience (could be gained through learnership)

Additional requirements

Achieve monthly targets with specific focus on early arrears, non-performing loans and post-write-off recoveries
Institute legal action for non-performance by either customer, executor, surviving spouse or trustees
Reduction of bad debt
Point of contact for customer, providing high quality service
Relationship management with customer
Assistance with other ad hoc requests as determined by operational requirements It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable

Responsibilities

Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Carry out collections processes within mandate, meeting SLA targets and quality standards
Comply with governance in terms of legislative and audit requirements
Manage personal development to increase own skills and competencies

How to apply for this:

APPLY HERE