To collect on arrears accounts with regards to defaults on monthly installments to reduce risk and provisions, in line with Nedbank business strategy.
Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys; NSS and Barrett etc).
Participate and support corporate social responsibility initiatives for the achievement of business strategy.
Identify opportunities to improve or enhance processes and productivity by recommending improvements to tools; policies and procedures to add value to Nedbank; as well as reward and recognition. Contribute to stakeholder satisfaction by listening to internal and external clients and delivering on requests.
Engage internal different departments in meetings and forums and suggest ways to benefit business Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders. Ensure that own contribution and participation contributes to the achievement of team goals. Create and manage own career through guidance; counselling and support of management; department and colleagues.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; applied within the workplace and certifications obtained and/or maintained within specified time frames.
Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team. Minimise reputational risks to Nedbank by adhering to the collection processes and procedures.
Ensure that stakeholder expectations are met or exceeded by adhering to all compliance training; acknowledgements; policies and performance standards. Contribute to process improvements by identifying ways of improvement and sharing the information with the relevant stakeholders.
Update all payment mechanism detail by following trends of payment behaviour and method of payments made. Identify offline days and special campaigns (e.g. December; March and April) for bulk movements of debit orders by implementing the relevant processes and notifying clients of intentions. Monitor payment success by analysing trends; ensuring salary date alignment and correct payment method is loaded.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys; NSS and Barrett etc).
Participate and support corporate social responsibility initiatives for the achievement of business strategy.
Identify opportunities to improve or enhance processes and productivity by recommending improvements to tools; policies and procedures to add value to Nedbank; as well as reward and recognition. Contribute to stakeholder satisfaction by listening to internal and external clients and delivering on requests.
Engage internal different departments in meetings and forums and suggest ways to benefit business Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders. Ensure that own contribution and participation contributes to the achievement of team goals. Create and manage own career through guidance; counselling and support of management; department and colleagues.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; applied within the workplace and certifications obtained and/or maintained within specified time frames.
Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team. Minimise reputational risks to Nedbank by adhering to the collection processes and procedures.
Ensure that stakeholder expectations are met or exceeded by adhering to all compliance training; acknowledgements; policies and performance standards. Contribute to process improvements by identifying ways of improvement and sharing the information with the relevant stakeholders.
Update all payment mechanism detail by following trends of payment behaviour and method of payments made. Identify offline days and special campaigns (e.g. December; March and April) for bulk movements of debit orders by implementing the relevant processes and notifying clients of intentions. Monitor payment success by analysing trends; ensuring salary date alignment and correct payment method is loaded.
Requirements:
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
6 months customer service and call centre or retail
Preferred Qualification
Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate
Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
6 months customer service and call centre or retail
Preferred Qualification
Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate
Type of Exposure 1
Capturing Data
Drafting Reports
Communicating Internally
Completing various administrative duties
Type of Exposure 2
Working with a group and individually to identify alternative solutions to a problem
Completing various administrative duties
Responding to client queries both telephonically and face to face
Capturing data
Checking accuracy of reports and rec
Communicating internally
Drafting reports
Type of Exposure 3
Technical / Professional Knowledge
Administrative procedures and systems
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills
Compliance Knowledge
Relevant Nedbank Human Resources policies and practices
How to apply for this:
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