Call Centre vacancies - FNB

Purpose

Telephonic communication with client base to provide accurate product information in line with standards protocols.

Experience and qualifications

Grade 12.
1 Year related experience.

Additional requirements

Six months Customer Service Experience
Completed NQF 5, Diploma or Degree It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable

Responsibilities

Drive significant growth and profitability in the context of cost management
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Ensure efficiency of service productivity and performance in Call Centre
Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
Report on required Call Centre activities and deliveries to improve business results
Manage own development to increase own competencies

How to apply for this:

APPLY HERE

Closing date: 16-08-2019