South African Breweries has a Customer Relationship Representative Learnership Opportunity at the Customer Interaction Centre in Randburg.Key Purpose Statement
To support the drive to increase brand equity, sales volumes, market share and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the companies products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.
Contact Centre Learnership: Learning Modules to be covered:
- Time Management
- Making and Receiving Calls;
- Negotiation Skills
- Telesales
- Debt Collection.
Requirements
- Matric certificate (mandatory)
- Sales and/or Marketing related qualification (advantageous)
- Good typing skills/ data capturing ability
- Administration skills
- Computer literacy (MS Office)
- Must be fluent in English and another language
- Contact centre and/or Sales work experience (advantageous)
- SAP CRM experience (advantageous)
Competencies
- Persuasiveness and selling ability
- Ability to work in a team
- Willingness to work during weekends
- Customer focused attitude
- Good attendance record
- Ability to reason and problem solve
- Builds and maintains a professional working relationship with all customers (including internal customers) at all times.
- Displays customer empathy and understanding
- Organising and planning skills
- Ability to operate under pressure
- Self motivator and self starter
- Strong achievement orientation
- Punctual and good time-keeping
- Self-management practices understood and applied
- Attend all training scheduled
- Complete assignments and portfolio of evidence
- Order/Sales
- Query Handling
- Credit Query Handling
- Customer Feedback
- General
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