ROLE PURPOSE
The purpose of this role is to provide effective, efficient and professional service to customers.REQUIREMENTS
Have a valid Grade 12 or National Senior Certificate with pass mark in Maths or Maths Literacy, English and a second language
Have good communication skills
Be under the age of 35 years on 1 February 2018
Be unemployed
Must never have been on a previous learnership
Must not be currently studying with any other tertiary institutions or plan to be studying in 2018
No applicants with a degree or diploma may be considered for this programme
RESPONSIBILITIES AND WORK OUTPUTS
Administer and process customer queries
Manage day-to-day assignments by adhering to the following:
Ensure the understanding of daily assigned tasks
Ensure the understanding of the methodologies and procedures to complete the assigned tasks and achieving set targets
Ensure the understanding of tracking of own results and giving and receiving feedback on problems experienced during the completion of the tasks
Ensure the understanding of feedback on performance and accepting the help of other
Ensure that problems are identified and solved as soon as possible
Keep track of own performance in order to adhere to the standardized quality objectives
Manage own expenses to support the maintenance of the departmental budget
Maintain service levels to ensure customer satisfaction
Ensure the delivery of customer service aligned to the 6 customer services criteria
(6 C’s)
Ensure compliance to regulatory Treating Customer Fairly outcomes.
Take responsibility for own development
COMPETENCIES REQUIRED
Achievement Orientation
Customer Service Orientation
Concern for order, Quality and Accuracy
Analytical Thinking
Flexibility
ADDITIONAL INFORMATION
Successful Learners will be paid a living allowance called a stipend and as such must carry their own costs of all related transport and other expenses for the duration of the 2018 Learnership.
Ensure compliance to regulatory Treating Customer Fairly outcomes.
Take responsibility for own development
COMPETENCIES REQUIRED
Achievement Orientation
Customer Service Orientation
Concern for order, Quality and Accuracy
Analytical Thinking
Flexibility
ADDITIONAL INFORMATION
Successful Learners will be paid a living allowance called a stipend and as such must carry their own costs of all related transport and other expenses for the duration of the 2018 Learnership.
How to apply for this:
Closing date: 15-02-2018
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