Call Centre vacancies - Dischem

Introduction...

Dis-Chem Pharmacies’ CJ Distribution in KZN has an opportunity available for a Call Centre Customer Consultant to join the team. The main purpose of this role will be provide DC services by calling relevant stakeholders and processing orders and other related queries in accordance with Dis-Chem operational guidelines and regulatory requirements of the Good Warehouse Practice principles.

Minimum Requirements...
Essential:
Grade 12 / Matric
Registered with South African Pharmacy Council
Experience in a retail or hospital pharmacy

Advantageous:
Relevant Customer Service Qualification

Job Specification...

Correctly utilise and manage the call centre telephone.
Process orders as confirmed by the stakeholders and update all necessary information on their profiles when needed.
Ensure accurate submissions and advise stakeholders of any discrepancies that might appear.
Keep abreast of relevant changes in warehousing procedures and requirements.
Advise and assist stakeholders regarding warehouse authorization procedures.
Report any stakeholder discrepancies to management.
Use proper telephone etiquette when speaking with stakeholders over the phone.
Process all interactions necessary for the accurate management of adherence calls.
Ensure authorization of relevant orders.
Maintain stakeholder profiles on the relevant system.
Report to management on a regular basis regarding Call Centre matters.
Ensure all Call Centre related administration is up to date for reporting and auditing purposes.

Competencies

Essential:
Knowledge of Over-the-Counter medicine.
Computer Skills – Microsoft Office: Word, Excel, PowerPoint and Outlook.
Have knowledge of the business measures and targets, directly related to own role.
English – Read, write and speak well.
Ability to work under pressure.
Demonstrate a customer service mind set.
Trustworthy and honest.
Deadline driven.
Self-confidence when interacting with people.


Advantageous:
2nd Additional language.

Special conditions of employment:

South African or valid work permit
MIE, clear criminal and credit
Driver’s license and/or own reliable transport

Remuneration and benefits:

Market related salary
Medical aid
Provident fund
Staff account

How to apply for this:

APPLY HERE

Closing date: 17-09-2018