Metropolitan - Contact Centre Learnership

ROLE PURPOSE

The learnership is a work based learning programme that leads to a National Certificate in Contact Centre Support which is NQF level 3 National Certificate: Contact Centre and Business process. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Medical Aid Administration and insurance industry.

WHAT YOU'RE GOING TO DO

Conducting themselves as employees of MMI Holdings according to Company values
Displaying a willingness to learn corporate values and technicalities
Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership as required by MMI Holdings
Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities
Compiling a Portfolio of Evidence for submission to SETA
Completing logbooks for work-based learning
Achieving the required level in formative and summative assessments
Demonstrating commitment to working in the medical scheme industry
Demonstrating skills in using the company's systems
Showing understanding of the operational processes


REQUIREMENTS

Completed Grade 12 Certificate
Passed Mathematics or Mathematics literacy with minimum 40%
Passed English and another SA language with a minimum of 40%
Computer Literacy as "Advantageous"
Unemployed and can commit 12 months to the programme
People with disabilities are encouraged to apply

WHAT YOU'LL NEED:

Successful candidates must be South African citizens between the ages of 18 and 35 years
Successful candidates must be available from 1 February 2018 to 31 January 2019
Successful candidates must be able to commute to the workplace on their own
Successful candidates should not be studying fulltime for the duration of the learnership
Successful candidates must not have completed the same learnership previously

COMPETENCIES REQUIRED

Ability to work under pressure while being client centric at all times
Assertive and good communication skills with the ability to access and use information
Ability to be creative, innovative and a problem solver with collaboration and inclusiveness
Self-management and results-driven behaviour with attention to detail and high levels of accuracy

How to apply for this:

APPLY HERE

Closing date : 13-10-2017