Mobile Customer Care Agent vacancy - Mr Price

A little about us:

Passion, value and partnership. If you believe in these core values, we believe you’re a perfect match for the Mr Price Group. The Mr Price Group has 6 trading divisions namely: mrp, mrphome, mrpsport, Miladys, Sheet Street and mrpmoney. We employ over 16000 people and retail in over 1000 South African based stores, almost 100 international stores and through our online channels offering our full product assortments.

Responsibilities

Maintain and update the customer’s query Ticket - by recording accurate information and updating details on Zendesk
Resolves product or service queries - by clarifying the customer’s query or complaint; determining the cause of the problem; selecting and explaining the best solution to solve the query or problem; expediting correction or adjustment; following up to ensure resolution.
Telephonically confirm personal details.
Telephonically request missing information details.
Update details on system and notify customer once complete.
Ensure Debtor’s administration standards are adhered to when dealing with customer calls and correspondence.
Ensure quality, friendly, consistent interaction when dealing with customers.
Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted time periods.
Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Requirements

Grade 12
2-3 years customer care experience.
Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
Knowledge of Mobile and cellular products.
Excellent communication skills in English (Written & verbal).

How to apply for this:

APPLY HERE

X 5 General worker vacancies - Coca Cola

Job Description 

The role will be responsible for sorting bottles and crates received back from customers, and/or to ensure that trucks are cleaned effectively and efficiently and/or to ensure effective and efficient waste separation, as required.

Key Duties & Responsibilities 

• Correctly sorted bottles and crates, in accordance with KPIs.
• Levelled pallets and crates, in accordance with KPIs.
• Clean trucks, in accordance with KPIs.
• Sorted waste, in accordance with KPIs.
• Clean and tidy working area maintained at all times.
• Safety and housekeeping practices ensured.
• Customer satisfaction ensured.
• Solved situational problems.

Skills, Experience & Education 

• Grade 12 or equivalent qualification.
• A minimum of 6 months to 1 year experience.

COMPETENCIES:

Company policies and procedures:
• Demonstrates a thorough understanding of the appropriate company’s policies and procedures and applies them effectively in day-to-day activities.

Customer orientation:
• Strives for continuous customer service improvement.
• Takes responsibility to solve customer problems.
• Goes the extra mile for every customer.
• Understands the impact of poor internal customer service.

Hand-eye co-ordination:
• Manipulates objects physically with the assistance of one’s limbs and in accordance with the signals from the central nervous system.

Internal actualisation
• Performs tasks autonomously.
• Performs a task given and persists until completed.

Excellence orientation
• Seeks opportunities for self-improvement.
• Seeks to accomplish critical tasks with measurable results.
• Encourages small and continuous improvement.
• Constantly seeks to improve and enhance levels of service.
• Strives to achieve deadlines and to meet customer demands.

How to apply for this:

APPLY HERE

Closing date: 01-08-2019

Cellar Assistant vacancies - Distell

Intro...

Applications are invited for the above-mentioned positions to be based in the Cellar, at Durbanville Hills Winery. The successful candidate will report to the Supervisor.

Key Performance Areas would include, but are not limited to the following:

Receiving and despatching of product
Drawing of samples
Wine adjustments
Blending activities
Stocktaking
General housekeeping
Other ad-hoc duties

The successful candidate must have the following qualification, skills and experience:

Minimum Grade 12
Minimum of 2 years’ experience within a cellar environment will be an advantage
Be able to work on heights and confined spaces
Be able to work under pressure
Be able to work shifts
Must have reliable transport to and from work
Be prepared to work overtime and weekends if required
A forklift licence will be an advantage

How to apply for this:

APPLY HERE

Reference Number: 15923 Closing Date: 31 July 2019

Capitec Has TELLER vacancies

Purpose Statement

Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
Presenting and conducting self in accordance with brand expectations.

Experience

Minimum:
No previous experience required

Ideal:
More than 1 year’s client service experience within a retail/ financial/ banking environment
Demonstrated track record of engaging in a sales and client facing environment
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
A relevant tertiary qualification in Commerce or Management

Knowledge

Minimum:
Knowledge and understanding of:
Basic calculations
Retail/consumer service environment

Ideal:
Knowledge and understanding of:
Capitec Bank Products
Internal business processes and procedures
Organisational Policies, including (but not limited to) the Credit Policy

Skills

Communications Skills
Interpersonal & Relationship management Skills

Competencies

Adhering to Principles and Values
Adhering to Principles and Values_Acting with Integrity
Adhering to Principles and Values_Demonstrating Beliefs and Principles
Adhering to Principles and Values_Showing Community and Social Responsibility
Delivering Results and Meeting Customer Expectations
Delivering Results and Meeting Customer Expectations_Championing Customer Needs
Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
Delivering Results and Meeting Customer Expectations_Serving Customers
Entrepreneurial and Commercial Thinking
Entrepreneurial and Commercial Thinking_Controlling Costs
Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
Entrepreneurial and Commercial Thinking_Leveraging Opportunities
Entrepreneurial and Commercial Thinking_Navigating Organisations
Following Instructions and Procedures
Following Instructions and Procedures_Accepting Direction
Following Instructions and Procedures_Following Policies and Procedures
Following Instructions and Procedures_Managing Meetings
Following Instructions and Procedures_Managing Risk
Following Instructions and Procedures_Managing Time
Following Instructions and Procedures_Working Safely
Persuading and Influencing
Persuading and Influencing_Making a Strong Impression
Persuading and Influencing_Making Convincing Arguments
Persuading and Influencing_Negotiating Agreements
Presenting and Communicating Information
Presenting and Communicating Information_Communicating Effectively
Presenting and Communicating information_Presenting and Public Speaking
Relating and Networking
Relating and Networking_Creating and Maintaining Networks
Relating and Networking_Establishing Relationships
Relating and Networking_Interacting with People at Different Levels
Relating and Networking_Managing Political Situations

Additional Information

A valid driver's licence is preferred
Must have access to transport (personal/public)
Clear criminal and credit record
Flexible and mobile across regions is an advantage
Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

How to apply for this:

APPLY HERE

CLEANER(household) vacancies X7 - Department of Health

Salary R 102 534 per annum
Salary Level Level 2
Ref : 25/7/2019, PSVC 27/2019)

Service benefits:

13th cheque, employer’s contribution to the pension fund, housing and medical aid allowance.

Requirements

Basic numeracy and literacy.

Experience:

Appropriate cleaning experience in a hospital environment.

Inherent requirements of the job:

Ability to do physical tasks and operate heavy duty cleaning and household equipment.
Render a shift service on weekends and public holidays, on day and night duty when required.

Competencies (knowledge/skills):

Excellent verbal communication skills in at least two of the three official languages of the Western
Cape.

Duties (key result areas/outputs):

Responsible for cleaning duties, including sweeping, dusting, mopping, scrubbing, polishing, refuse handling and maintenance of general neatness and hygiene of the area.
Render assistance to the supervisor with general housekeeping duties such as control of cleaning and household equipment, care of linen and serving of patients.

Note: 

No payment of any kind is required when applying for this post. Z83 forms (obtainable from any Government department or www.westerncape.gov.za or here(Z83)) must: Be completed in full, clearly reflect the name of the position, name and date of the publication (candidates may use this as reference), be signed, accompanied by a comprehensive CV, the names of 3 referees and certified copies of ID, driver’s licence and qualification/s. A separate application form must be completed for each post. Applications without the afore-mentioned will not be considered. Applications must be forwarded to the address as indicated on the advertisement. No late, faxed or e-mailed applications will be accepted. CV’s will not be returned. Excess personnel will receive preference. Applications, which are received after the closing date, will not be considered. Further communication will be limited to shortlisted candidates. If you have not received a response from the Department within 3 months of the closing date, please consider your application as unsuccessful. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department.

How to apply for this:

Send your Applications To:

Manager : Medical Services: False Bay Hospital
PM Office, Bag X1
Valyland
Fish Hoek
7978
(Attention: Ms L Shoosmith)

Or apply online HERE:

Enquiries

Mr B Tyutu
Tel: (021) 782-1121 ext 134

Closing Date 16 August 2019

Handyman vacancy - Coca Cola

Job Description 

Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Engineering department. We are looking for talented individual with relevant skills and experience for a Handyman that will be based in Pretoria. The successful candidate will report directly to Team Leader : Site.

The key purpose of this role is to maintain (inspect and adjust) and repair site related equipment proactively including building maintenance, painting and general repairs as per maintenance schedules.

Key Duties & Responsibilities 

• Repair or replace defective equipment parts using hand tools and power tools and reassemble equipment.
• Perform Routine Preventative maintenance to ensure that building systems operate efficiently and the physical conditions of building does not deteriorate.
• Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills and wrenches
• Maintain ablution facilities
• Assemble, pipe systems and plumbing, machinery and equipment.
• Paint and repair roofs, windows, doors, floors, woodworks, plaster drywall and other parts of building structures.
• Repair counters, benches, partitions and other wooden structures such as sheds and outbuildings.

KEY ATTRIBUTES AND COMPETENCIES

• Equipment Maintenance – perform routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Repairing – repairing machines or systems using the needed tools.
• Troubleshooting – determining causes of operating errors and deciding what to do about it
• Good understanding of plumbing systems and repairs.
• Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Equipment Selections – Planning a critical part of task execution with correct tools.
• Reading Comprehension – understanding written sentences and paragraphs in work related documents.
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Operation Monitoring – watching gauges, dials or other indicators to make sure equipment is working properly.
• Coordination – adjusting actions in relation to other’s action.

QUALIFICATIONS / EXPERIENCE

• A trade qualification (e.g. carpentry, painting, building, and plumbing) will be advantageous.
• A minimum of two years proven experience as a tiller, painter, plumber or carpenter and from construction background.
• Oral communication in English.
• Ability to work without supervision.
• Use of hand and power tools.
• Drivers licence

How to apply for this:

APPLY HERE

Closing date: 30-07-2019

license testing officer - Licence department

REFERENCE NUMBER: SS 49/19 Ext
SALARY Basic Salary R307 019 p.a
DEPARTMENT: Law Enforcement,Traffic and Coordination
DIRECTORATE: SAFETY AND SECURITY

Requirements 

-A Grade 12 (Matric) Certificate
-Registered as a Driving Licence Examiner and in possession of an Examiner of Driver’s Licence Diploma (Grade A qualification is preferred)
-At least 3 years relevant experience in a similar environment
-A valid driver’s licence applicable to the grading of the Driver Testing Centre
-The post requires the incumbent to possess interpretative skills and sound understanding of Acts and Regulations applicable to the functionality
-Computer literacy
-No criminal record.

Key Performance Areas 

-Coordinate and control the application of procedures associated with learner/driver testing
-Attend to specific administrative recording and recordkeeping sequences
-Conduct and/or check testing equipment functionality on completion of routine main sequences.

Source: city of cape town

How to Apply for this:

APPLY HERE

Closing date: 02-08-2019

Teller vacancies - Capitec

Purpose Statement

Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
Presenting and conducting self in accordance with brand expectations.

Experience

Minimum:
No previous experience required

Ideal:
More than 1 year’s client service experience within a retail/ financial/ banking environment
Demonstrated track record of engaging in a sales and client facing environment
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
A relevant tertiary qualification in Commerce or Management

Knowledge

Minimum:
Knowledge and understanding of:
Basic calculations
Retail/consumer service environment

Ideal:
Knowledge and understanding of:
Capitec Bank Products
Internal business processes and procedures
Organisational Policies, including (but not limited to) the Credit Policy

Skills

Communications Skills
Interpersonal & Relationship management Skills

Competencies

Adhering to Principles and Values
Delivering Results and Meeting Customer Expectations
Entrepreneurial and Commercial Thinking
Following Instructions and Procedures
Persuading and Influencing
Relating and Networking

Additional Information

A valid driver's licence is preferred
Must have access to transport (personal/public)
Clear criminal and credit record
Flexible and mobile across regions is an advantage
Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

How to apply for this:

APPLY HERE

X 5 Packaging Learner vacancies - SAB

Key Purpose 

Statement To provide 5 learners with an opportunity to enrol for a national certificate in food and beverage packaging (NQF 3) 

They will enter into a one-year, fixed term contract with Ibhayi Brewery, during which they will undergo both on-the-job and off-the-job learning, culminating in a national qualification 

Competence Requirements 

Minimum Matric with Maths & English 

Technical Courses (N3,N4,N5 or N6) will be an added advantage 

Self-motivated 

Attention to detail 

Ability to interact well in teams 

Ability to work effectively in teams 

Output and Accountabilities 

The Learnership is a structured learning programme that combines on-the-job learning as well as off-the-job learning in an integrated programme. The off-the- job component covers more theoretical aspects of the learning with work-based learning providing the opportunity for application of the theory and the further practical learning experiences required. Further characteristics of a Learnership are: A Learnership leads to a national qualification registered on the (NQF) Qualification Framework. The qualification is based on SAQA (South African Qualifications Authority) registered unit standards. The unit standards are written to reflect value adding skills required in the workplace and contains the outcomes and assessment criteria. Competence is demonstrated in the workplace utilising a variety of assessment methods and using the assessment criteria as the standard of performance. 

Additional Information 

AB InBev is an equal opportunity employer and all appointments will be made in line with AB InBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short-listing. 

How to apply for this:

APPLY HERE

Closing Date: 29 July 2019

X 6 Cleaners wanted at Government Hospital

Salary R 102 534 per annum

Institutions: 

Post A: Gugulethu Community Health Centre (3 posts),

Post B: Hanover Park Community Health Centre (2 posts), 

Post C: Dr Abdurahman Community Day Centre (1 post) (Chief Directorate: Metro Health Services)

Service benefits:

13th cheque, employer’s contribution to the pension fund, housing and medical aid allowance

Requirements

Basic literacy and numeracy.

Inherent requirements of the job:

Willingness to work shifts (24-hour facility/s only).
Must be physically fit to lift heavy objects.

Duties (key result areas/outputs):

Maintain a high standard of neatness and hygiene in the facility.
Implement infection control policy standards.
Effective cleaning and maintenance of equipment.
Cost effective use of cleaning consumables.
Provide cleaning support services to nursing management.

Note: 

No payment of any kind is required when applying for this post. Z83 forms (obtainable from any Government department or www.westerncape.gov.za or CLICK TO DOWNLOAD) must: Be completed in full, clearly reflect the name of the position, name and date of the publication (candidates may use this as reference), be signed, accompanied by a comprehensive CV, the names of 3 referees and certified copies of ID, driver’s licence and qualification/s. A separate application form must be completed for each post. Applications without the afore-mentioned will not be considered. Applications must be forwarded to the address as indicated on the advertisement. No late, faxed or e-mailed applications will be accepted. CV’s will not be returned. Excess personnel will receive preference. Applications, which are received after the closing date, will not be considered. Further communication will be limited to shortlisted candidates. If you have not received a response from the Department within 3 months of the closing date, please consider your application as unsuccessful. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department.

As directed by the Department of Public Service & Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records, credit records and previous employment.

REF: 19/7/2019, Athlone News 24/7/2019, Vukani 25/7/2019, PSVC 27/2019.

How To Apply For This:

Send your Applications To: 

Post A:
The Facility Manager: Hanover Park Community Health Centre
C/O Hanlyn and Hanover Park Avenue
Hanover Park
7764
(For attention: Ms M James)

Post B:
The Facility Manager, Gugulethu Community Health Centre
NY3 Cnr NY77 and NY78 Gugulethu
7750
(For attention: Mr M October)

Post C:
The Facility Manager: Dr Abdurahman Community Day Centre
Ebbehout Street
Kewtown
Athlone
7764
(For attention: Ms M Boonzaaier)

Or Apply Here ONLINE

Enquiries

Post A: Mr M October
Tel: (021) 637-1280/637-1305

Post B: Ms M James
Tel: (021) 692-1240

Post C: Ms M Boonzaaier
Tel: (021) 363-7907

Closing Date 16 August 2019

Collection Agent vacancies - Capitec Bank

Purpose Statement

To call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention and minimizing bad debt.

Experience

Minimum:
1 - 2 years' collections experience
Call centre experience

Ideal:
1 - 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
In a role using an African Language

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Knowledge

Minimum:
Call centre processes and proceduresCustomer care and service protocol

Ideal:
Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge

Skills

Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Attention to Detail
Negotiation skills
Competencies
Achieving Personal Work Goals and Objectives
Deciding and Initiating Action
Working with People

Additional Information

Clear criminal and credit record
Ability and willingness to work in an open plan environment
Willingness to work or be available overtime and / or weekends if required
Willingness to work flexible hours (including Saturdays and Public Holidays)

How to apply for this:

APPLY HERE

Passenger Information Agent vacancies - ACSA

REF: Airport-COR (23500P)

Description

Exciting opportunity exists for a dedicated and qualified individual to join the Airport Management Division at East London Airport.

Key Performance Outputs

-The successful candidate, reporting to the Operations Coordinator, will be responsible for the following:
-Proactively identify, resolve and escalate customer’s needs as and when required.
Announce flight information
-Provide support to relevant stakeholder to ensure achievement of objectives.
-Participate in customer care projects and initiatives as and when required.
-Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals.
-Capture information for trending purposes.
-Identify and escalate any system related errors.
-Escalate repeated Operational non-compliance

Technical Skills and Experience

The following skills and experience or the equivalent of such, will be required:

-The successful candidate must have a valid Matric (Grade 12) qualification or equivalent and experience, based on the job requirements, within the position.
-Basic proficiency of Ms Office packages.
-A period of 1-3 years’ operations related experience is recommended.

Competencies

The ideal candidate must be an individual who is an achiever with good verbal communication skills. The candidate must also be diplomatic and be able to manage conflict, plans work and demonstrate good problem-solving skills.

Please note:
Positions will be filled in line with ACSA’s values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented and will also be advertised externally.

How to apply for this:

APPLY HERE

Closing date: 29-07-2019

Learnership Vacancies at TRANSNET

REF:50014232
Grade level:SSTP

Position Purpose: 

To be trained over a period of plus minus 24 months in Permanent Way (Welding) functions including Train Working Rules in order to obtain the necessary skills to become a Trade Hand L4. Areas: 

Central Region 

•Bayhead 

•Newcastle 

•Vereeniging 

• Musina 

•Springs 

•Modimolle 

•Standerton 

•Bloemhof 

Position outputs: 

•Welding and grinding of turnout components 

•Weld exothermic grinding battered, rail ends and skid marks 

•Perform general welding and preventative grinding 

•Comply to Safe Working Procedures 

Qualifications & Experience: 

•Grade 12 Certificate with Maths 

•To pass all modules as per the Permanent Way Training programme 

•Obtain drivers licence (Code EC/ EC1) during period of training, pre-requisite for consideration for appointment on completion of training. Be prepared to obtain PDP. 

•Free from claustrophobia (fear of confined places) 

•Comply with depth perception criteria 

•Free from acrophobia (fear of heights) 

•Physically fit 

•Sound hearing 

•Comply with the visual acuity and colour perception test 

Competencies: 

•Functional knowledge of equipment 

•Supervising people 

•Read contents apart 

•Report writing (general). 

•Signal parts 

•Communication 

•Reading 

•Literacy. 

•Practical (maintenance) 

•Safety Act 85 

•Performed maintenance and fault finding on power equipment. 

SKILLS 

•Conflict handling 

•Technical skills 

•Replacement of Signal parts. 

•Writing 

•Analytical 

•Company image. 

•People skills 

•Maintenance of all Signalling apparatus being used. 

•Be in possession of a (Code EC/EC1) driver’s licence and be competent and prepared to drive such a vehicle. 

ATTITUDES 

•Attention to detail 

•Safety orientation. 

•Empathy. 

•Quality awareness.

How to apply for this:

APPLY HERE

Closing date: 29-07-2019

Laboratory Assistant vacancies - Sasol

Purpose of Job/ Role Intent:

A Laboratory Assistant provides assistance with general laboratory activities, including sampling, collection, basic sample preparation, delivering and capturing of product samples according to prescribed methods, routes and timeframes.

Functional Outputs:

Apply and maintain safety in a working environment
Sampling – sample products according to schedule
Sample collection and register of routine samples and re-samples on LIMS or manual register.
Sample deliveries to laboratories as scheduled.
Dispose sample and prepare container for re-use.
Waste removal.
Storage of final tanks in retention store.
Execute ad hoc requests from senior personnel within the limits of employee’s ability and training.
Cleaning of laboratory vehicles (where applicable)
Complete vehicle inspection list and report defects.
General vehicle maintenance, including refueling, tyre pressure, oil and water levels (where applicable)
Scan samples on LIMS or manual system
Reporting of erroneous results to senior laboratory personnel for reactivations
Retention of raw data for traceability
General laboratory housekeeping and cleaning.
Follow works procedures, policies, methods and instructions
Ensure team effectiveness by proactively enhancing good team relationships
Provide adequate feedback to supervisor on work progress
Attend and participate in green area meeting/ safety/ morning/ toolbox talks
Daily activities executed according to plan
Comply to site operational requirements and procedures
Show willingness and ability to develop competence within and outside area of responsibility
Managing performance and development plans
Participate in KPA and PDP discussions
Ensure performance against PDP
Conduct on-the-job training
Ensure that all samples are collected as per schedule, and received on LIMS
Communicate effectively daily with fellow team members and customers
Report deviations to sample schedules, or defect sample containers
Willing to assist fellow colleague with work
Optimisation of existing processes, techniques and practices
Report unsafe conditions/ situations
Report any deviations from schedule, sample availability
Report all defects

Job Requirements

In line with Sasol’s commitment to Employment Equity, preference will be given to suitable candidates from designated groups.
In addition to a pre-employment medical examination, this position requires physical fitness assessment as part of the selection criteria

Minimum Qualifications & Experience:

Matric/Grade 12 with English
Must have Code 8 Driver’s License
Must be able to read, write and speak English
Some experience in a laboratory environment will be beneficial
Some experience of LIMS (Laboratory Information Management System) will be beneficial
Required to work shifts

How to apply for this:

APPLY HERE

Closing date: 23-07-2019

Cashier vacancies - Dischem

Introduction...

Dis-Chem Pharmacies requires experienced Cashiers for their Store's in the Pretoria Region. Support customer service at point of sale while ensuring a world class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk

Minimum Requirements...

Essential:
Grade 12 / Matric
A minimum of 6 months’ experience cashier/till operations experience
Computer literate – MS Office
Sound numerical skills
Strong command of the English language
Basic customer service
Additional language that is area specific
Willing and able to work retail hours

Job Specification...

Job Description:
Adhere to Dis-Chem’s customer service policies and procedures
Establish a professional relationship with customers
Report customer complaints and compliments to the Frontline Supervisor, or store management
Adhere to the customer turnover hourly rate
Be aware of current sales and promotions
Ensure colleagues and customers are not exposed to any risk
Carry out and manage Dis-Chem 5 star communication principles
Be responsible for cash flow
Ensure all line voids and price changes are approved and signed off by supervisor
Exchange merchandise for customers and accept returned goods by customers, when authorised to do so
Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
Ensure usage of your code and password is restricted to only you; is safe; and is changed regularly
Ensure all outgoing stock/items/scripts are scanned and paid for
Ensure that that all money is strictly kept safely and securely inside the till
Handle daily takings confidentially, and only discuss with management
Be alert, recognise and report suspicious behaviour to management
Address queries regarding store merchandise
Adhere to Dis-Chem’s security policies and procedures

Competencies:

Essential:
In-depth knowledge of operating cash registers, and maintaining cash drawers
Knowledge of processing sales, refunds and payments
Strong command of English (written and oral)
Accuracy
Attention to detail
Presentable
Emotional intelligence
Social awareness
Accountability
Problem solving
Analyse basic reports
Trustworthy and honest
Time management

Advantageous:
Third additional language

Special conditions of employment:

Willing and able to work retail hours
Reliable transport and/or reside in close proximity to the store
South African citizen; or valid work permit
Clear credit and criminal records

Remuneration and benefits:

Market related salary
Medical aid
Provident fund
Staff account

How to apply for this:

APPLY HERE

Closing date: 30-08-2019

Laundry Worker vacancies X 11 - Government Hospital

REF: 19/7/2019, PSVC 25/2019).
Salary R 102 534 per annum

Service benefits:

13th cheque, employer’s contribution to the pension fund, housing and medical aid allowance.

Requirements
:
Basic literacy and numeracy.

Inherent requirements of the job:

Willingness to work on Public Holidays.
Ability to work and handle laundry machinery and equipment.

Competencies (knowledge/skills):

Good verbal, reading, numeracy and written communication skills in at least two of the three official languages of the Western Cape.
Knowledge of Health and Safety prescripts.

Duties (key result areas/outputs):

Provide a professional washing, drying, folding and ironing of linen and other textile services to the institution and clinics.
Collect, receive and distribute laundry to and from wards and clinics as well as monitor the quality of work and keep laundry clean.
Assist with the mixing of washing chemicals and ensure and maintain hygiene and safety regulation standards.
Ensure effective and efficient stock control.
Responsible for the emptying of soiled linen bags for sorting, counting, sealing and stacking of packed clean linen bags for despatch.

Please Note: 

No payment of any kind is required when applying for this post.Z83 forms (obtainable from any Government department or www.westerncape.gov.za or Click here(Z83)) must: Be completed in full, clearly reflect the name of the position, name and date of the publication (candidates may use this as reference), be signed, accompanied by a comprehensive CV, the names of 3 referees and certified copies of ID, driver’s licence and qualification/s. A separate application form must be completed for each post. Applications without the afore-mentioned will not be considered. Applications must be forwarded to the address as indicated on the advertisement. No late, faxed or e-mailed applications will be accepted. CV’s will not be returned. Excess personnel will receive preference. Applications, which are received after the closing date, will not be considered. Further communication will be limited to shortlisted candidates. If you have not received a response from the Department within 3 months of the closing date, please consider your application as unsuccessful. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department.

How to apply for this:

Send your Applications To

The Manager: Medical Services
Vredendal Hospital
Private Bag X21
Vredendal
8160
(For attention: Ms ME Tangayi)

Or apply online HERE

Enquiries

Mr J Gertze
Tel: (027) 213-2039

Closing Date 2 August 2019

Merchant Admin vacancies - Capitec Bank

Purpose Statement

To provide administrative services to the merchant network as part of the back office function of Business Support (BSC); vetting of applications, the application of FICA, credit checks and other general administration.

Experience

Minimum:
Data capturing principles and processes
In a client service environment

Qualifications (Minimum)

Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)

Knowledge

Minimum:
Data capturing principles and processes
Customer care and service protocol

Ideal:
Banking systems and merchant card knowledge within a retail banking environment
FICA

Skills

Communications Skills
Planning, organising and coordination skills
Analytical Skills
Problem solving skills

Competencies

Achieving Personal Work Goals and Objectives
Deciding and Initiating Action
Working with People

Additional Information

Ability and willingness to work in an open plan environment
Willingness to work or be available overtime and / or weekends frequently
Clear criminal and credit record

How to apply for this:

APPLY HERE

Call Centre Consultant - Standard Bank

Job Purpose

• To answer incoming calls efficiently and accurately giving quality service to our internal and external customers
• To attend to customer’s queries in an efficient and professional manner
• To handle Credit Life claims queries and where necessary refer to policy terms and conditions
• Escalate any customer concerns to Team leaders or senior consultants to improve on customer relations
• To amendment Level life policies as per customer request (e.g.: debit date, reinstatements, policy cancellations, banking details amendments and / or dependents)
• To be receptive to multi skilling functions in other areas
• To be knowledgeable and conversant about Obligatory Disclosures and / or policy terms and conditions
• Attend all training scheduled by Business Support

Key Responsibilities/Accountabilities

• Resolves insurance related queries and complaints from customers;
• Facilitates the development of customer and business loyalty through relationship management and consistently portray a professional corporate image in accordance with the values of SBIB and SBSA.
• Ensures that SLA is met
• Adhering to Turn around times

Outbound call centre adherence

• Participation in ad hoc campaigns as determined from time to time by Contact Centre Management and Product owners
• Application of defined business processes in carrying out tasks and doing so in line with contact centre best practice laid down by Contact Centre Management.
• Monitoring of personal performance relative to contact Centre productivity requirements
• Ensure favourable CEM/NPS ratings by consistently promoting quality interactions with customers and prospective customers.
• Personal development through involvement in mentorship, training and guidance provided by Team leader and Contact Centre Management.
• Ensure productivity requirements are adhered to


Risk and Compliance

• Adheres to SBIB and SBSA code of conduct in relation to promoting and being a brand ambassador;
• Adheres to all operating procedures and processes to avoid professional indemnity exposure and reputational risk;
• Adheres to scheduled times and achieve compliance of 95%.
• Adheres to TCF Habits during conduct with customers.

Key performance measures

• Achieve 100% productivity and following all procedures and processes (lowering the risk of P.I. claims);
• Adhere to SLA for all workstreams through efficiency and effectiveness
• Increase in retention volumes by generating leads
• Achieve QA score of a min of 97%
• Adhere to sunset clause to increase Customer Service
• Handle a minimum of 50 calls per day in a professional and effective manner
• Ensure that the set target of less than 3% abandonment rate is maintained
• Meet and exceed the average score of 95% on compliance
• Adhere and live the customer engagement principles (SMILE)
• Full participation in Leadership Index and other surveys
• Ability to handle and execute customer queries efficiently, timeously and in a professional manner
• Maintain and / or exceed a set target of 97% on call audits
• Adhere to call centre best practises by maintaining the daily average staffed time of 7 hours 10 minutes.
• Complete and pass all Network Next learning assessments
• Ensure participation in all CEMS related activities and initiatives

Problem solving, planning and decision making

• Identifying Problems and Improvement Areas
- Find solution to customers’ queries/ complaints and liaise with Senior Consultant, Tele-Servicing (Inbound) for advice on how to resolve those issues;
- Dealing with difficult/irate customers effectively and passing to Senior Consultant, Tele-Servicing (Inbound), Team Leader, Tele-Servicing (Inbound) or Manager respectfully, only if unsuccessful;
- Identify improvement or problem areas and give feedback to Management by using initiative
- To ensure that all turnaround times and deadlines are met, call backs to be completed and promises to customers kept;
- Ability to manage personal workload and be able to analyse customers’ queries within short time spans
- Be knowledgeable in all aspects of the company, so that customers can be assisted immediately even if not your department (taking ownership)

Planning

• Planning in line with job requirements
- Proactive planning on a daily, weekly and monthly basis in relation to schedules and time keeping ensuring that customer queries are resolved timeously.
• Flexibility towards the smooth operation of the business
- Breaks --- work according to workforce management schedules so that the contact centre is running smoothly with a low abandonment rate;
- Must be flexible to assist with overtime when necessary & assist other teams within our department & within SBIS;
• Short term planning: planning of own work load daily
• Long term planning: planning weekly and monthly scheduling to resolve customer queries.

Decision making (Typical decisions)

• Customers
- Ability to make immediate decisions without jeopardising the customer relationship and the Bank’s integrity;
- Ability to make decisions about customers’ insurance risks and apply the correct and suitable cover.
• Processes and Procedures
- Decision making normally within parameters specific to policy cover;
- Must be able to take the initiative to make decisions unilaterally and seek assistance/authorization from management when required;


Preferred Qualification and Experience

Minimum qualifications
• Grade 12;
FAIS compliant 120 credits
• RE compulsory
• FAIS Fit and Proper Qualification (Advantage)
• Minimum of 1-year insurance industry experience;
• Minimum of 1-year call centre/telephone experience (essential)

Knowledge/Technical Skills/Expertise

• Long -Term Insurance knowledge (essential);
• Product and Service knowledge (advantage);

How to apply for this:

APPLY HERE

Kitchen staff vacancies X7 - Department of health

REF: 12/7/2019, PSVC 24/2019.
Salary R 102 534 per annum

Service benefits:

-13th cheque, employers’ contribution to the pension fund, housing and medical aid allowance.

Requirements

-Basic literacy and numeracy.

Experience:

-Appropriate experience in a Food Service Environment.

Inherent requirements of the job:

Willingness to work shifts and overtime, which include weekends and public holidays.
Incumbent must be healthy and strong enough to lift heavy objects and be on their feet the entire day.

Competencies (knowledge/skills):

Knowledge of hygiene, Occupational Health, HACCP and safety principals.
Ability to read, speak and write in at least two of the three languages of the Western Cape.
Good organising and communication skills.

Duties (key result areas/outputs):

Assist in the receipt and storage of all provisions and stock in the food service unit.
Prepare and produce all normal and therapeutic diets.
Weigh, dish and distribute foods to the wards.
Clean all areas, utensils and equipment in the Food Service Department.
Follow and adhere to Health and Safety prescripts.
Follow and adhere to elementary control measures and standard operating procedures.

Please Note: 

No payment of any kind is required when applying for this post. Z83 forms (obtainable from any Government department or www.westerncape.gov.za) must: Be completed in full, clearly reflect the name of the position, name and date of the publication (candidates may use this as reference), be signed, accompanied by a comprehensive CV, the names of 3 referees and certified copies of ID, driver’s licence and qualification/s. A separate application form must be completed for each post. Applications without the afore-mentioned will not be considered. Applications must be forwarded to the address as indicated on the advertisement. No late, faxed or e-mailed applications will be accepted. CV’s will not be returned. Excess personnel will receive preference. Applications, which are received after the closing date, will not be considered. Further communication will be limited to shortlisted candidates. If you have not received a response from the Department within 3 months of the closing date, please consider your application as unsuccessful. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department.

As directed by the Department of Public Service & Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records, credit records and previous employment.

How to apply for this:

Send your Applications To

The District Manager: Garden Route District
Private Bag X6592
George
6850
(For attention: Ms S Pienaar)

Or apply Online HERE


Enquiries

Ms H Bothma
Tel:(023) 541-1300

Closing Date 2 August 2019

CLEANER vacancies - Government Hospital

Salary R 102 534 per annum
Ref: Southern Mail 10/7/2019, PSVC 24/2019.

Service benefits:

13th cheque, employer’s contribution to the pension fund, housing and medical aid allowance.

Requirements

Minimum requirement:
Basic literacy and numeracy.

Experience:

Appropriate experience in cleaning and gardening of large institutions.


Inherent requirements of the job:

Valid (Code B/EB) driver’s licence.

Competencies (knowledge/skills):

Good interpersonal skills.
Ability to read, speak and write in at least two of the three official languages of the Western Cape.
Ability to effectively multi-task, function independently and under pressure.

Duties (key result areas/outputs):

Maintain the Hospital grounds and gardens.
Removal of all types of rubble, medical waste and general waste.
Cleaning of work areas.
Assistance to supervisor.
Handle and maintain gardening and cleaning equipment.

Please Note: 

No payment of any kind is required when applying for this post. Z83 forms (obtainable from any Government department or www.westerncape.gov.za) must: Be completed in full, clearly reflect the name of the position, name and date of the publication (candidates may use this as reference), be signed, accompanied by a comprehensive CV, the names of 3 referees and certified copies of ID, driver’s licence and qualification/s. A separate application form must be completed for each post. Applications without the afore-mentioned will not be considered. Applications must be forwarded to the address as indicated on the advertisement. No late, faxed or e-mailed applications will be accepted. CV’s will not be returned. Excess personnel will receive preference. Applications, which are received after the closing date, will not be considered. Further communication will be limited to shortlisted candidates. If you have not received a response from the Department within 3 months of the closing date, please consider your application as unsuccessful. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department.

How to apply for this:

Send your Applications To:


The District Manager: Garden Route District Office
Private Bag X6592
George
6530
(For attention: Ms Z Peter)

Or Apply online HERE

Enquiries

Mr H Crous
Tel; (028) 713-8642

Closing Date 2 August 2019

Service Consultant(TELLER) vacancies - Capitec

Purpose Statement

Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
Presenting and conducting self in accordance with brand expectations.

Experience

Minimum:
No previous experience required

Ideal:
More than 1 year’s client service experience within a retail/ financial/ banking environment
Demonstrated track record of engaging in a sales and client facing environment

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

A relevant tertiary qualification in Commerce or Management

Knowledge

Minimum:
Knowledge and understanding of:
Basic calculations
Retail/consumer service environment

Ideal:
Knowledge and understanding of:
Capitec Bank Products
Internal business processes and procedures
Organisational Policies, including (but not limited to) the Credit Policy

Skills

Communications Skills
Interpersonal & Relationship management Skills
Competencies
Adhering to Principles and Values
Adhering to Principles and Values_Acting with Integrity
Adhering to Principles and Values_Demonstrating Beliefs and Principles
Adhering to Principles and Values_Showing Community and Social Responsibility
Delivering Results and Meeting Customer Expectations
Delivering Results and Meeting Customer Expectations_Championing Customer Needs
Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
Delivering Results and Meeting Customer Expectations_Serving Customers
Entrepreneurial and Commercial Thinking
Entrepreneurial and Commercial Thinking_Controlling Costs
Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
Entrepreneurial and Commercial Thinking_Leveraging Opportunities
Entrepreneurial and Commercial Thinking_Navigating Organisations
Following Instructions and Procedures
Following Instructions and Procedures_Accepting Direction
Following Instructions and Procedures_Following Policies and Procedures
Following Instructions and Procedures_Managing Meetings
Following Instructions and Procedures_Managing Risk
Following Instructions and Procedures_Managing Time
Following Instructions and Procedures_Working Safely
Persuading and Influencing
Persuading and Influencing_Making a Strong Impression
Persuading and Influencing_Making Convincing Arguments
Persuading and Influencing_Negotiating Agreements
Presenting and Communicating Information
Presenting and Communicating Information_Communicating Effectively
Presenting and Communicating information_Presenting and Public Speaking
Relating and Networking
Relating and Networking_Creating and Maintaining Networks
Relating and Networking_Establishing Relationships
Relating and Networking_Interacting with People at Different Levels
Relating and Networking_Managing Political Situations

Additional Information

A valid driver's licence is preferred
Must have access to transport (personal/public)
Clear criminal and credit record
Flexible and mobile across regions is an advantage
Must have fingerprints which are detectable/recognizable on Capitec Bank's internal electronic banking system

How to apply for this:

APPLY HERE